Personalized, seamless and secure service. Managed IT services, cybersecurity and AI agents built around how your business actually runs. We work as an extension of your staff, not as an outside vendor.
Beyond day-to-day support, our work is measured in simpler operations, less overloaded people and better-informed decisions.
01
AI agent building
We design and deploy AI agents that work on your company's own information and systems: they answer questions, prepare documents and carry out repetitive tasks under human oversight.
Identifying use cases with a real return
Integration with your existing data and systems
Security controls, traceability and human approval
Training for the team that will use it daily
02
Process improvement
We document how your business works today, find the steps that add nothing and automate them. The goal isn't to add technology — it's to remove friction.
Process discovery and documentation
Spotting bottlenecks and duplicated work
Automation using the tools you already pay for
Metrics to prove the improvement
03
In-house IT team optimisation
If you already have IT staff, we're not here to replace them. We free them from repetitive work, put their processes in order and back them up so they can focus on the business.
Workload and priority assessment
Service desk and SLA implementation
Knowledge transfer and best practices
Expert backup whenever the team needs it
What we offer
Solutions tailored to your tech needs
Comprehensive management of your technology infrastructure with processes based on ITIL, COBIT and international standards. A single point of contact for daily operations, security and business continuity.
Managed IT Services
Comprehensive management of your technology infrastructure with processes based on ITIL, COBIT and international standards. Personalised service, just as if we were part of your staff.
Service desk for incidents and requests
Remote support and scheduled on-site visits
User, server and network administration
Monitoring of workstation and network health
Advice on hardware purchasing and licensing
Experience with on-premise, cloud and hybrid infrastructures
Cybersecurity and Risk Management
We implement solutions based on NIST, ITIL and COBIT to protect your critical business information, with comprehensive support for regulatory compliance and IT auditing.
Risk assessment and current security posture
Managed endpoint protection with ESET Protect
Password policy and access control
Information security training for your staff
Security incident response
Compliance with SUGEF 14-17 and N-2-2007-CO-DFOE
Business continuity
A tested plan that keeps your company running through a failure, an attack or a disaster — so recovery never depends on one person's memory.
Business Continuity Plan (BCP) design and rollout
Identification of critical data and equipment
Local backups with redundant copies in the cloud
Disaster Recovery Plan advisory
Regular drills to validate the plan
AI agents
Artificial intelligence you can audit
We build agents that handle real work inside your company. And because we come from security, we build them with the controls most teams leave for later: who can access what, what gets logged, and where a human steps in.
Support and service desk agents
They answer questions from customers or your own staff around the clock, escalate to a person when it matters, and leave a record of every conversation.
Back-office process automation
Agents that read documents, extract data, fill in systems and prepare reports — the repetitive work that eats your team's hours today.
Assistants over your own information
An assistant that answers from your manuals, contracts and history — not from generic internet content — and always cites its source.
AI governance and security
We define what data an agent may see, which actions it can take on its own and which need human approval — with a complete audit trail.
Support plans
Choose your level of cover
Two levels of managed technical support. We adapt the scope to how your operation actually runs — get in touch and we'll prepare a proposal.
Basic Plan
10 service hours per week
Remote support for software and operating-system incidents, with on-site review of the condition of your equipment.
Remote access setup via AnyDesk
Basic data server administration and maintenance
ESET Protect antivirus
On-site review of workstation condition
Guidance on safe working and browsing practices
Service desk incident handling during office hours
A short process with no surprises. You always know what comes next.
1
Assessment
We talk to your team and review equipment, network, backups and processes to understand where your operation actually stands.
2
Proposal
We present a concrete scope with clear priorities, timelines and costs. No commitment until you're satisfied.
3
Implementation
We roll out in stages, starting with whatever carries the most risk, with the least possible disruption to your operation.
4
Ongoing partnership
We stay on as your IT team: service desk, monitoring, continuous improvement and regular reporting on what was done.
Why work with HVC?
Personalized support, real results
At HVega Consultores we combine technical expertise, personalized attention and exclusive service to deliver IT solutions that meet your business, security and cost-efficiency goals.
Besides a close, transparent and customized business relationship, we guarantee:
Hassle-free regulatory adherence
Comprehensive support to comply with regulations such as SUGEF 14-17 and N-2-2007-CO-DFOE, ensuring benefits that go beyond mere compliance.
Quick response and specialized support
Our custom-fit approach lets us respond to your business demands quickly and efficiently, backed by an absolute commitment to excellence.
Personalized and scalable solutions
We design a solution that fits the size of your operation today and grows with your company tomorrow.
Strategic alignment with your business objectives
We design and implement strategic IT plans aligned with your business goals, enabling a seamless digital transformation for your company.
Increased productivity and cost reduction
From ERP implementation to the development of technology portfolios, we guarantee an optimal application of your resources.
Allow us to grow alongside your business as your trusted ally!
Contact
Let's talk about your operation
Tell us what's costing you the most effort right now. We'll come back with an initial assessment and a concrete proposal, at no obligation.