HVCIT Consulting
Managed IT support Information security AI agents

Do more with less — and do it well.

Personalized, seamless and secure service. Managed IT services, cybersecurity and AI agents built around how your business actually runs. We work as an extension of your staff, not as an outside vendor.

ITIL · COBITFrameworks that guide our work
NISTThe basis of our security practice
SUGEF 14-17Regulatory compliance support
ESET ProtectManaged endpoint protection
What we achieve together

What we can do for your business

Beyond day-to-day support, our work is measured in simpler operations, less overloaded people and better-informed decisions.

01

AI agent building

We design and deploy AI agents that work on your company's own information and systems: they answer questions, prepare documents and carry out repetitive tasks under human oversight.

  • Identifying use cases with a real return
  • Integration with your existing data and systems
  • Security controls, traceability and human approval
  • Training for the team that will use it daily
02

Process improvement

We document how your business works today, find the steps that add nothing and automate them. The goal isn't to add technology — it's to remove friction.

  • Process discovery and documentation
  • Spotting bottlenecks and duplicated work
  • Automation using the tools you already pay for
  • Metrics to prove the improvement
03

In-house IT team optimisation

If you already have IT staff, we're not here to replace them. We free them from repetitive work, put their processes in order and back them up so they can focus on the business.

  • Workload and priority assessment
  • Service desk and SLA implementation
  • Knowledge transfer and best practices
  • Expert backup whenever the team needs it
What we offer

Solutions tailored to your tech needs

Comprehensive management of your technology infrastructure with processes based on ITIL, COBIT and international standards. A single point of contact for daily operations, security and business continuity.

Managed IT Services

Comprehensive management of your technology infrastructure with processes based on ITIL, COBIT and international standards. Personalised service, just as if we were part of your staff.

  • Service desk for incidents and requests
  • Remote support and scheduled on-site visits
  • User, server and network administration
  • Monitoring of workstation and network health
  • Advice on hardware purchasing and licensing
  • Experience with on-premise, cloud and hybrid infrastructures

Cybersecurity and Risk Management

We implement solutions based on NIST, ITIL and COBIT to protect your critical business information, with comprehensive support for regulatory compliance and IT auditing.

  • Risk assessment and current security posture
  • Managed endpoint protection with ESET Protect
  • Password policy and access control
  • Information security training for your staff
  • Security incident response
  • Compliance with SUGEF 14-17 and N-2-2007-CO-DFOE

Business continuity

A tested plan that keeps your company running through a failure, an attack or a disaster — so recovery never depends on one person's memory.

  • Business Continuity Plan (BCP) design and rollout
  • Identification of critical data and equipment
  • Local backups with redundant copies in the cloud
  • Disaster Recovery Plan advisory
  • Regular drills to validate the plan
AI agents

Artificial intelligence you can audit

We build agents that handle real work inside your company. And because we come from security, we build them with the controls most teams leave for later: who can access what, what gets logged, and where a human steps in.

Support and service desk agents

They answer questions from customers or your own staff around the clock, escalate to a person when it matters, and leave a record of every conversation.

Back-office process automation

Agents that read documents, extract data, fill in systems and prepare reports — the repetitive work that eats your team's hours today.

Assistants over your own information

An assistant that answers from your manuals, contracts and history — not from generic internet content — and always cites its source.

AI governance and security

We define what data an agent may see, which actions it can take on its own and which need human approval — with a complete audit trail.

Support plans

Choose your level of cover

Two levels of managed technical support. We adapt the scope to how your operation actually runs — get in touch and we'll prepare a proposal.

Basic Plan

10 service hours per week

Remote support for software and operating-system incidents, with on-site review of the condition of your equipment.

  • Remote access setup via AnyDesk
  • Basic data server administration and maintenance
  • ESET Protect antivirus
  • On-site review of workstation condition
  • Guidance on safe working and browsing practices
  • Service desk incident handling during office hours
Request a proposal
Most complete

Advanced Plan

20 service hours per week

Remote handling of IT incidents and requests, including full administration of your local data network.

  • Everything in the Basic Plan
  • Preventive server maintenance and cloud migration assessment
  • User administration through Microsoft 365
  • 2 on-site visits per month
  • Advice on computer and network equipment purchases
  • Data network design, maintenance and administration
  • Monthly monitoring of workstation and network health
  • Backups for business-critical equipment
  • Out-of-hours emergency incident response
  • Direct technical support line via WhatsApp
Request a proposal

Additional on-site visits are quoted per hour plus travel expenses. Every plan is adapted to the size and working hours of your operation.

Frameworks and platforms

Our selection of technology tools

Our work rests on established industry frameworks and on a selection of proven platforms, including the ones your company already uses.

ITILCOBITISO/IEC 20000NISTDevOpsSUGEF 14-17N-2-2007-CO-DFOEMicrosoft 365Google WorkspaceAWSAzureESETMikrotikUbiquitiZohoLastPassIBackup
How we work

From first conversation to daily operations

A short process with no surprises. You always know what comes next.

1

Assessment

We talk to your team and review equipment, network, backups and processes to understand where your operation actually stands.

2

Proposal

We present a concrete scope with clear priorities, timelines and costs. No commitment until you're satisfied.

3

Implementation

We roll out in stages, starting with whatever carries the most risk, with the least possible disruption to your operation.

4

Ongoing partnership

We stay on as your IT team: service desk, monitoring, continuous improvement and regular reporting on what was done.

Why work with HVC?

Personalized support, real results

At HVega Consultores we combine technical expertise, personalized attention and exclusive service to deliver IT solutions that meet your business, security and cost-efficiency goals.

Besides a close, transparent and customized business relationship, we guarantee:

Hassle-free regulatory adherence

Comprehensive support to comply with regulations such as SUGEF 14-17 and N-2-2007-CO-DFOE, ensuring benefits that go beyond mere compliance.

Quick response and specialized support

Our custom-fit approach lets us respond to your business demands quickly and efficiently, backed by an absolute commitment to excellence.

Personalized and scalable solutions

We design a solution that fits the size of your operation today and grows with your company tomorrow.

Strategic alignment with your business objectives

We design and implement strategic IT plans aligned with your business goals, enabling a seamless digital transformation for your company.

Increased productivity and cost reduction

From ERP implementation to the development of technology portfolios, we guarantee an optimal application of your resources.

Allow us to grow alongside your business as your trusted ally!

Contact

Let's talk about your operation

Tell us what's costing you the most effort right now. We'll come back with an initial assessment and a concrete proposal, at no obligation.

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