Terms of Service
These terms govern the use of hvc.cr and the services HVC provides to businesses, including the contact and messaging channels we offer. By using the site or contacting us, you accept these conditions.
Who we are and what these terms cover
HVC provides technology services to businesses from Costa Rica: support, security, continuity and systems guidance. These terms cover the website and the pre-contract relationship, such as enquiries and proposals. Services you hire are also governed by the written agreement we sign with each client, which prevails over these terms where they differ.
- [email protected]
- +506 8330 4262
Using the site
You are free to browse the site. In return, you agree not to:
- try to gain unauthorised access to our systems or anyone else's;
- interfere with how the site works or subject it to abusive or automated load;
- use the site or our channels to send unlawful, deceptive, malicious or unsolicited content;
- impersonate another person or company.
Enquiries, proposals and contracting
The information on the site is general and is not a binding offer. A proposal from us binds the parties only once both accept it in writing, and prices, scope and timelines are those stated in it.
Support over WhatsApp
You can message us on WhatsApp from the site. When you do:
- your conversation is also subject to the terms and privacy policy of WhatsApp and Meta, which are separate from HVC;
- you decide what to share: please do not send passwords, banking details or sensitive data through that channel;
- the chat is a support channel, not an emergency service: response times follow our support hours;
- we will only message you in reply to yours or with the permissions you give us, and you can ask us to stop at any time.
How we handle your personal data is described in our privacy policy.
Messaging services for clients
When HVC sets up, runs or integrates messaging channels for a client — for example the WhatsApp Business Platform — these rules also apply:
- Client responsibility
- The client is responsible for making sure the contacts messaged have given their consent, for the lawfulness of the messages, and for complying with the WhatsApp Business and Meta terms and policies that apply to it.
- Our role
- HVC acts on the client's behalf and only on the client's instructions, processing its contacts' data solely to provide the agreed service. The details are set out in the written agreement.
- Suspension
- We may suspend a channel if its use breaks the law or the platform's policies, or puts other clients at risk, notifying the client as soon as possible.
- Third-party dependence
- Messaging platforms belong to third parties: their changes, limits or outages are outside our control.
Intellectual property
The site, its design, text, brand and logo belong to HVC or are used with permission. You may not copy, modify or use them commercially without written permission. What you hand over to us remains yours; we use it only to provide you with the service.
Disclaimer and limitation of liability
The site is provided “as is”. We make reasonable efforts to keep it available and accurate, but we do not guarantee it is free of errors or interruptions. To the extent the law allows, HVC is not liable for indirect damages or for losses arising from use of the site, from third-party links or services, or from failures of platforms we do not control. Nothing here limits liability that the law does not allow to be limited, or any rights you have as a consumer.
Links and third-party services
The site may point to third-party services, such as WhatsApp. We do not control them and are not responsible for their content or practices.
Privacy and data deletion
We handle your data according to our privacy policy. You can ask for your data to be deleted at any time by following the instructions on the data deletion page.
Changes and termination
We may update these terms; the current version is the one published here, with its date. If a change is significant, we will say so on the site. You may stop using the site at any time, and we may restrict access for anyone who breaks these terms.
Governing law and jurisdiction
These terms are governed by the laws of the Republic of Costa Rica. For any dispute, the parties submit to the competent courts of Costa Rica, without prejudice to the non-waivable rights the law gives consumers.
Contact
For any question about these terms, write to [email protected] or message us on WhatsApp at +506 8330 4262.